Refund and Cancellation Policy

Last updated: 5 September 2026

We want you to be satisfied with what you bought. This policy explains when you can cancel, when you get your money back, and how long it takes.

Courses — 14-day refund

You may request a full refund within 14 days of purchase. Email us at hello@velescgk.com from the address you used at checkout, quoting your order reference. You do not need to give a reason.

Where you have asked for immediate access and have consumed a substantial part of the course, we may reduce the refund to reflect what you have used. We will tell you before we do so. In practice we refund in full for the great majority of requests made inside the 14 days.

Membership subscriptions

• Cancel at any time from your account or by emailing us. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
• The first payment on a new subscription is refundable within 14 days if you have not made substantial use of the community.
• Renewal payments are not refunded retrospectively, but you can cancel before the next renewal date at any time.

Consultancy engagements

• Before work begins: cancel for a full refund of anything already paid.
• After work begins: we refund the balance for work not yet delivered, calculated against the agreed scope.
• Scheduled sessions can be moved free of charge with at least 48 hours' notice.

If something is wrong

If a course is faulty, does not match its description, or you cannot get access, tell us and we will fix it or refund you in full. This applies regardless of the 14-day window and does not affect your statutory rights.

How refunds are paid

Refunds go back to the original payment method. We process approved refunds within 5 business days; your bank or PayPal may take a few days more to show the money. We do not charge a fee for refunds.

Chargebacks

If you have a problem, please email us first — it is almost always faster than a chargeback, and we would rather sort it out directly.

Contact

VELES CGK LTD, company number 14545743. Email: hello@velescgk.com. We reply within two business days.